A: Once your payment is verified, our warehouse team typically processes and prepares all orders within 1–2 business days. Processing timelines may be slightly prolonged during holiday rushes, promotional activities and high-volume order periods. We consistently optimize our workflow to arrange shipment as promptly as possible.

A: We offer multiple flexible delivery options to fit your needs. Our regular shipping service comes with a fixed rate of $6.99. All purchases that meet or exceed $79 qualify for complimentary standard shipping. For those seeking speedier delivery, our premium expedited shipping is available for $12.98 at checkout for supported destinations.

A: We currently support delivery across the United States, Canada, the United Kingdom, most European territories and other selected international regions. The simplest way to confirm shipping availability is to check your country option at checkout — if your location is displayed and selectable, we are able to deliver orders to your address.

A: It is normal for tracking information to experience delayed updates after your package is picked up by the logistics carrier. Tracking status may also stay unchanged during cross-facility transit or customs clearance procedures. If your tracking remains unupdated for an unusually long time, feel free to reach out to our support team for a professional logistics check and follow-up.

A: If you need to cancel your purchase, please send a request email to our official support mailbox support@kiriniot.com immediately after placing your order. Please note that once your order enters warehouse processing or shipment status, order cancellation will no longer be feasible.

A: If you accidentally purchased the incorrect product, please contact our customer service promptly and provide your order number along with the correct item you intend to buy. We will attempt to modify your order details freely on the premise that your order has not started processing.

A: Customs rules and import charge standards differ from country to country. All local customs duties, import taxes and other related administrative fees incurred upon parcel arrival are borne solely by the recipient, in accordance with local regulatory requirements.